The resource demand and cost of EMR implementations and integration to electronic health information exchanges continue to challenge hospitals and health organizations. The end-game is a solution that improves the health system’s capabilities of capturing, transforming and managing healthcare data, and ultimately better able to identify key trends in population health and provide proactive, preventative treatment for patients. Information mobility technology practices can lead to healthier populations and healthy finances for health care organizations.
Healthcare organizations require workflow processes and technologies that support this digital transformation; seeking to improve care coordination and clinical processes across departments to achieve these long-term goals. However, only 1 in 5 hospitals have an effective and integrated workflow across their delivery network. Why the gap? EMR and integration to health information exchanges create large scale changes to an organization’s workflow processes and change management primarily focused on “patient first” processes and data management processes (getting and keeping clean data). The breakdown inefficiency occurs primarily in document workflows. 85% of hospitals noted their internal departments could optimize their document workflows. Importantly, they also reported document image data is as critical as paper documents to their business needs, as doctors and nurses need access to electronic versions of documents for proper patient treatment.
Hospitals Have Real Workflow Challenges Created by Ineffective Document Management
Key challenges identified by health care organizations include: 1) departmental silos, 2) difficult access to critical information when required, 3) workflow inefficiencies, 4) lack of access to mobile and cloud applications that could impede information mobility, and 5) unnecessary and inconsistent print volume. Streamlined document workflows and data communication contribute to an effective patient healthcare information solution, including document images, that is easily and securely accessible to health care providers when and where they need it.
Although 70% of healthcare providers are satisfied with their ability to print, scan and access applications from a mobile device, improvements to the way healthcare providers capture, transform and manage patient data can be improved, particularly related to helping them attain meaningful use goals for EHR use. Recognizing the benefits of mobile document capture, hospitals are in the early stages of mobile technology deployments that will expand immediate access to critical patient data for employees and patients.
Improving Document Workflows Creates “Patient First” Benefits
- Information mobility contributes to improvement in the quality of work
- Information mobility enhances the flow of information within departments and across clinical functions
- Improved information mobility increases the time available for direct patient care
Secondarily, Costs are Unrecognized and Efficiencies Exist
Soriant delivers sustainable hard dollar cost savings of 15%-25% from our health care partner’s document management processes through a three-step process beginning with optimizing infrastructure, managing the environment, and finally improving workflow. Typical areas of opportunity include:
- Solution design
- Print volume
- Technology Infrastructure
- Equipment management
- Purchased Services
85% of hospitals and health care organizations have departments with unmet needs for optimizing document workflows. If you are one of them, you may be missing out on opportunities to significantly improve operating expenses and impact patient care quality. Improving your ability to efficiently capture, transform, and manage information processes will greatly impact workflow efficiency and lead to enhanced patient care opportunities.