Hospital settings create high levels of stress for patients, their families and friends, as well as employees of the organization. Stress combined with fear of the unknown and illness become major contributors to agitation and aggression from patients and family members toward healthcare staff. Additionally, hospitals are the go-to-resource for care and de-escalation of individuals with behavioral health issues. Studies show violence against healthcare employees is more common that most people understand. According to the Occupational Health and Safety Administration (OSHA), 75% of the nearly 25,000 annual workplace assaults occurred in health care and social service settings. The National Crime
A normal scenario: A consultant is hired to identify opportunities and implement initiatives. The baseline is established, Key Performance Indicators are agreed upon and progress begins to be tracked. The delivered outcomes are reported, the engagement with the consultant ends, NOW WHAT? More often than not, creep occurs, progress made begins to slide and the full success of the engagement is impacted, potentially questioned. The status quo becomes the norm and the delivered outcomes are not properly managed. Having an engagement educational component to transfer knowledge as well as a working, real time management tool is critical to: Maintain quality
Just as Amazon reinvented the retail shopping experience for consumers, a similar envisioned mindset is driving the Healthcare Delivery of the future. For centuries now, traditional healthcare has been delivered within the brick and mortar of the hospital walls, with small exceptions for minor sickness and injury. Providers and Hospitals were able to manage and direct how and where healthcare was provided, with little input from Consumers as to their needs. However, with the Digital Age and a new generation of consumers demanding an expanded platform of options available to them, for their healthcare needs, we are seeing a drastic shift in
When a pregnant woman goes in to deliver a baby at a medical center it’s easy to understand that in a few days she will leave holding her new bundle of joy. But from the time she enters the hospital until the time she exits with her baby, she leaves a lot of things behind... During her stay, lots of waste is created -- everything from medical waste resulting from birth, to the food she leaves on her tray, to the water used to wash her bed sheets. It all becomes part of the hospital waste stream.
Maybe you’ve heard of Lean. It’s the name we give the philosophies, tools, and systems originally developed by Toyota to build highly reliable and consistent cars. Lean isn’t just for cars, though. It’s been adopted by thousands of companies worldwide and is a proven catalyst for improving quality, reducing costs, and boosting employee morale. It’s sister discipline, Six Sigma, developed at Motorola in the 1980s and popularized at General Electric in the 1990s, leverages statistical tools to understand and improve business processes. Together, Lean and Six Sigma (typically called “Lean Six Sigma”) have proven to be a powerful driving force
In today's highly competitive climate, colleges, universities, private schools, and other educational institutions need help to attract and retain students and to increase their financial well-being. Education consulting firms provide the experience, expertise, and objective perspective needed to help schools operate more efficiently, reduce unnecessary costs, increase revenue streams, improve student retention, and develop data-driven strategic plans for the future. What Do Higher Education Consulting Firms Do? A higher education consulting firm provides customized solutions to the challenges that educational institutions face. Every school has its own unique set of problems it must deal with to increase the satisfaction of