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Tom Millar

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Patient Satisfaction – The Environmental Service Connection

In yesteryears the prevailing memory in patient’s minds was their hospital experience was going to be less than optimal; food was going to be atrocious, cleaning will be inconsistent and indifference was generally the perceived attitude of the caregivers. Today government involvement to ensure the patient’s overall experience by leveling penalties and rewards to the …

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Hospital Linen Management: Saving On Laundry Costs

Hospital Laundry Service   Most hospitals today rely on external central laundries for the processing of their linens. Operating budgets for linen distribution departments of $1 to $2 million annually—as well as savings potential of 10% to 20%—are not uncommon. Many hospitals have not identified opportunities for hospital laundry cost savings in the distribution and …

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Tackling Hospital Leader’s Financial Concerns

Financial challenges clearly rank number one for hospital CEOs. Whether it’s falling reimbursements, quality-related compensation penalties, or escalating operational expenses, these are the things that most concern hospital leadership. Efficient alternatives and solutions are needed. Ranked nearly twice as high as the next subject, financial challenges are the primary focus of hospital leaders.  As shown …

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